Chelan Hills General Information FAQs

Chelan Hills General Information FAQs

Q.  What is Chelan Maintenance Association?
A. We are a Non-Profit, Non-Stock 1120 H Corporation, IRS code 501(c)(4)
 
 
Q.  What is the legal name of the association and is it known by other names?
A.  The legal name of our association is Chelan Maintenance Association. We do business as “Chelan Hills”. The association has also been referred to as “CMA” and “Chelan Hills Homeowners Association. All the aforementioned names refer to our association and are used interchangeably and are registered trade names with the Secretary of State.
 
 
Q.  How is the Chelan Hills Homeowners Association managed?
A.  Up until approximately 2010, Chelan Hills was most recently managed by an association management company who was paid a fee to pay bills, manage employees and provide guidance to the association’s Board of Trustees who acted in an advisory role. In 2010 the Chelan Hills Board of Trustees decided to discontinue employing the services of the management company and manage all aspects of the association themselves. This required a much greater involvement by the Board in the daily operations of the association but has resulted in a better understanding of what it takes to operate, maintain and improve our facilities.
 
 
Q.  What is the hierarchical relationship between the Board of Trustees and the association paid staff?
A. The Board of Trustees collaborates closely with the association Office Manager and the Head of Maintenance and Security. Additional full time seasonal employees are hired to support parks operations yearly from May through September. Seasonal employees report to the Head of Maintenance and Security who reports to the Office Manager who reports to the Board of Trustees. The Board of Trustees fulfills the role once played by the association management company.
 
 
Q.  Where is the association office located?
A.  The office is located in the Maintenance Building at the Main Lake Park which is accessed through the Lake Chelan Shores Condo guard gate. See “Maps” on the menu.
 
Q. Is the association office open on weekends for business?
A.  No. Office hours are 7:00am-3:30pm. If there is a need to stop by the office after hours, please call ahead and we will attempt to make arrangements!
 
Q.  What is the association office phone number, email address and the association’s website address?
A. Phone: (509) 470-5515 
Contact should be made through TownSQ App.